Mobile Restaurant Booking Service Terms

This is the user agreement which governs your use of this mobile restaurant booking service (the “Service”). The Service is owned and operated by Last Minute Network Limited ("lastminute.com", "we", "us") who acts as an agent on behalf of the restaurants featured on the Service. What this means is that the contract for the restaurant service is between you and the relevant restaurant. In most cases this will mean that there are additional terms and conditions governing the contract as each restaurant will have terms and conditions relating to their product. As we act as agent, we have no contractual liability to you in respect of the restaurant service. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law.

Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of this Service. We will not allow you to make any bookings from this Service unless you have confirmed that you have read these terms.

General terms for use of Service

1. All restaurant bookings offered on this Service are not an offer by lastminute.com to sell any product, but an invitation to you to make an offer to our restaurant suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. In some cases, we may send you an email and SMS acknowledging receipt of your order. Once we have processed your order, we will send you an email and SMS confirming the contract.
2. This service will not stop you from making impossible bookings such as two restaurant bookings at the same time. If you make that kind of booking we won't give you a refund
3. 1.We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required in operating the lastminute.com Service there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on this Service being incorrect. In this case we reserve the right to cancel that booking, but this of course will be without any liability to you.
4. lastminute.com does not make any warranty that this Service is free from infection by viruses or anything else that has contaminating or destructive properties.
5. You undertake to us that the details you give to us while using this Service are correct, in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the restaurant booking.
6. If there are any changes to the details supplied to us by you it is your responsibility to inform lastminute.com via our web form or by contacting our Customer Services as soon as possible.
7. We won't send you emails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.

Restaurant booking specific terms

1. If you use this Service to book a restaurant, you will only have to pay the relevant restaurant after you have eaten unless it is clearly indicated in the product information that you are to pay either (a) the restaurant or (b) lastminute.com for the meal in advance.
2. If you wish to cancel your booking please contact the restaurant directly. The restaurant's contact details can be found in your confirmation email and SMS. Please note the restaurant's cancellation policy will be stated in the product information section and in your booking confirmation email. The decision whether to debit your card with a cancellation fee or "no-show" fee shall be entirely at the discretion of the individual restaurant.
3. Failure to attend the restaurant at the reserved time may result in you being charged a "no-show" fee by the restaurant.
4. lastminute.com will not charge you a booking fee for your restaurant booking.
5. Please ensure you take a copy of your restaurant booking confirmation email or SMS for presentation to the restaurant.
6. Because the contract for the restaurant product is between you and the restaurant any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most restaurant suppliers at the bottom of the more info section for each product and in any confirmation [email/sms] we send you. We will of course assist you with this if you wish - please contact Customer Services.
7. lastminute.com may pass your credit card (or details of any other payment method allowed) and any other essential booking details to restaurants that you have made a booking with. The placing of an order by you will constitute consent to us passing on such details.

Data Protection and Privacy Policy for lastminute.com

Please find below our privacy policy for the lastminute.com site which shall be deemed to be incorporated into these terms and conditions. We are Last Minute Network Limited (trading as 'lastminute.com') and our registered address is 39 Victoria Street, London, SW1E 6JP. lastminute.com takes the privacy of its customers data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of one of our distribution channels. Those distribution channels will include our website, our WAP, PDA and digital TV services our Interactive Voice Recognition software and other channels as they evolve. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.

1. When do we collect data?

We can collect data on you from a variety of different sources these include.

1. When you purchase products or services from the site or via any of our other distribution channels.
2. When you become a subscriber;
3. When you speak to our customer services personnel;
4. Via explicit data capture measures, for example by entering competitions and completing surveys;
5. Via implicit data capture measures such as studying which pages you read the most and the use of cookies.

In any of the above cases the data we collect could be personal data.

2. What do we do with your personal information?

1. When you buy anything via the site or give us any personal data as indicated above , we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details. We also collect information on where you are located when you press the ?find me? button. This information will be used to provide you with a list of the restaurants in the same location and may be passed to third parties for this purpose. We store the locations which are searched for on the fonefood service for internal analysis but we do not associate those locations with any other personal data and this information cannot be linked to any individual.
2. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.
3. By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.
4. By subscribing to our 'lastminute.com onthemove' SMS services you consent to receive from us by SMS. MMS, EMS or voice-message our m-newsletter and details of other special offers which we may think may be of interest to you.
5. lastminute.com retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we record most of the calls you make to us.
6. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
7. For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.
8. Beginning 1 January 2004, the personal information that you submit to us through the lastminute.com auction site will be collected, stored and processed at our third party service provider's data centre in the Canada. Canada has data protection laws that are as stringent than those in the UK.
9. By becoming a lastminute.com auction customer you consent to the collection, storage and processing of your personal information in Canada.

3. Cookies

Each web site owned and operated by the lastminute.com group uses cookies. A cookie is a small text file of which there are three types:

• Session cookies: These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us and this cookie just reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.
• Permanent cookies: These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance if you were looking at hotels in London last time you were on the site and we have a great hotel deal we may use this cookie to recognise you and show you our great deal. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.
• Third Party Cookies: You may have noticed that we carry advertising from third parties on our site. Occasionally they may send you a cookie. We have no control over these.

Although you cannot block "session" cookies as they are required for our site to function correctly you can configure your internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer's website where you should be able to receive all the information you need."

4. Third Party Advertising.

The ads appearing on this Web site are delivered to you, on our behalf, by our Web advertising partner. Information about your visit to this site, such as number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve ads.

5. Data

In the UK we operate and are registered in accordance with applicable data protection legislation.

6. Consent.

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by lastminute.com in the manner set out in this Privacy Policy. Some information and e-mails sent to lastminute.com may be used as testimonials but no e-mail address or contact details will be displayed.

7. Opt-Out Policy.

lastminute.com Newsletter subscribers have the option to opt-out of receiving further information from us by the following the Unsubscribe link at the bottom of the newsletter or by visiting the lastminute.com website and changing your preferences in your account.

8. Change/Modify Details

To change your e-mail address details, send an e-mail with your correct details to: changeme@lastminute.com
If you need to Modify or Change your personal details after you have made a purchase on the site please contact us as soon as possible.

9. Contact

If you have any questions or concerns about the information we hold about you, you can also contact us by visiting the lastminute.com website: http://www.lastminute.com/site/help

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